At Realm IPTV, customer satisfaction is our top priority. We stand firmly behind the quality, server stability, and performance of our streaming services. This Refund Policy outlines the terms under which refunds are issued.
1. 7-Day Money-Back Guarantee
We provide a 7-Day Money-Back Guarantee on all new subscriptions (3-month, 6-month, 12-month, and multi-screen plans). If you experience persistent technical difficulties, severe buffering, or incompatibility with your device that our 24/7 technical support team is unable to resolve within 7 days of purchase, you are eligible for a 100% full refund.
2. Eligibility Criteria
To qualify for a refund under our 7-day policy:
- Your refund request must be submitted within seven (7) calendar days of your payment timestamp.
- You must have contacted our support team via email or WhatsApp and allowed our technical staff an opportunity to assist with connection settings or alternative server portals.
3. Non-Refundable Situations
- Refund requests submitted after the 7-day period has elapsed.
- Issues stemming exclusively from the client's insufficient internet bandwidth (e.g. speeds below 15 Mbps).
- Violations of our Terms of Service (such as sharing single-screen accounts across multiple unauthorized simultaneous devices).
4. How to Request a Refund
To initiate a return, contact our billing team at [email protected] or message us directly on WhatsApp with your Order Reference number and email address. Refunds are processed back to the original payment method within 3–5 business days.